Training tool found to reduce racial bias among healthcare staff
A new online training tool has been shown to be effective in reducing racial bias among staff workers in primary care medical offices, in a study led by Gabriel Tajeu, assistant professor of Health Services Administration and Policy.
“Our research group previously had discovered that front desk staff in the healthcare setting—who weren't physicians or registered nurses—were a fairly significant source of perceived discrimination,” Tajeu says. “That can be a barrier to healthcare. Patients who experience discrimination are less likely to follow treatment plans and les...